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Frequently Asked Questions

FAQs

What are the school office opening times?

8.50am to 10am in the morning and 3.00pm to 4.00pm in the afternoon.  We ask that you adhere to these times whenever possible except for emergencies, or children returning from appointments.

 

When/Where can I purchase school uniform from?

Items for school uniform may be ordered directly from our school supplier; Pawprint Ltd. Please log on to their website:

https://www.pawprintltd.com

 

How much are school dinners and how do I order and pay for them?

KS1 children are entitled to a free school meal under the UIFSM programme funded by the Government.  The cost for KS2 children is £2.15 per day and we ask that money is sent in a named envelope on a Monday morning stating the days your child is staying and also if a Jacket Potato option is required.

 

Where do I find a list of the school holiday dates and staff professional training day dates?

On the Useful Information section of the school website

http://www.headlandsprimary.org.uk/useful-information/

 

Where can I find the Newsletter?

On the Parents section of the school website http://www.headlandsprimary.org.uk/topic/parents

 

What residential visits do school go on?

Y5                    Marrick Priory           

Y6                    Northumberland (Hawkhirst Scout Adventure Centre)

 

What is the procedure to report my child’s absence from school?

Please ring school and leave a message on the answer machine by 9.00am on your child’s first day of absence, stating name, class and brief nature of absence/illness.

 

How long does my child need to be off school if they have sickness and diarrhoea? The school follows the Department of Health guidance: 48 hours after the last bout of sickness.

 

When I visit school by car where can I park? There is no parking available for parents in the school grounds. Cars should be parked safely and considerately using the adjoining streets.

 

What time can KS2 children arrive in the KS2 playground on a morning? Children should not arrive before 8.50am unless they have an early morning club/role on in school where they are supervised by staff. Staff will be on duty outside from this time.

 

If I need to discuss a matter with my child’s class teacher, when is the best time? Staff are available before school for very brief conversations. This would be a good time to arrange a longer appointment. This would normally take place after school but mutually convenient times would be arranged between staff and parents.

 

If I have a complaint, what do I need to do? Most issues can be resolved quickly by speaking to your child’s class teacher. If you have not been able to reach a resolution please contact a senior member of staff,  http://www.headlandsprimary.org.uk/whos-who/ who will work with you to find a resolution. Failing this, you may contact the deputy head or headteacher and initiate the school complaints procedure. http://www.headlandsprimary.org.uk/policies/

 

How often do homework projects get issued? This will depend on your child’s age. Please refer to the school Homework Policy http://www.headlandsprimary.org.uk/policies/

 

What after-school clubs and lunchtime clubs are available to my child?  A full list of extra-curricular opportunities is provide on the school website. This is updated each term. http://www.headlandsprimary.org.uk/topic/school-clubs

 

If I need to take my child out of school for a doctor/dentist appointment, what is the procedure? We would encourage parents to make routine appointments before or after school or during school holidays wherever possible. We recognise that some appointments, such as specialist orthodontic appointments can only be organised in school time.  If possible, please make these near lunchtime, the beginning or end of the day to minimise disruption.

 

If my child is prescribed medicine from the Doctor, does the school administer medicine? There is no legal duty for  school staff to administer medication; this is purely a voluntary role.  However school staff will administer prescribed medicines only, provided parents complete a Form 3 (Parent/carer agreement for school/setting to administer medicine).

 

If my child forgets something and I need to bring it in for them, what do I do? You may bring the missing item to the school office where there is a large box for such items, together with labels to put your child’s name and class on. Y6 pupils will distribute forgotten items to pupils. Please speak to the office staff if your child needs an item urgently.

 

Where is Lost Property located in school? Lost property is located outside the staffroom near the KS1 playground. It is emptied and sorted every half term by members of the Parents’ Forum,

 

If I have a query and need to raise it with Parents Forum what is their email address?

headlandsparentsforum@live.co.uk

 

If I would like to volunteer in school what do I need to do?

Speak to your child’s class teacher firstly. We welcome parent volunteers. All adults working in school will undertake a DBS criminal records check before being invited into school. The school office staff can help you with this. The process is free for volunteers.

 

Do I need to provide my child with a snack for playtime in Reception/KS1? All KS1 and Reception pupils are provided with a fruit/vegetable snack daily. If you wish to supplement this you may provide your own healthy snack.

 

How do I contact my child’s class teacher directly if I am not in the playground at the end of the day? There are several ways to contact staff. You may phone and leave a message with office staff or email the school directly. Office staff will direct your message to the relevant staff who will contact you when they have finished teaching. 

 

How often will my child have a Bookmark test and how does my child let the teacher know they need a test? This information can be found on your child’s class section of the school website. Alternatively you could to speak to your child’s class teacher.

 

Does Headlands School provide access to wrap around care?

Headlands Out of School Club operates on the Headlands Primary School site. It provides wrap around care for Headlands school children from 7.30am to 6pm. Places at the club are always in high demand and parents will need to contact the club manager Helen Howard, to make further enquiries.

( Helen Howard: 07599 542915

:: www.headlandsoosc.org.uk